terms and conditions ...
Statutory Rights
None of the information here affects
your statutory rights.
Distance Selling Regulations:
Under the Distance Selling Regulations you have a right to cancel your order
for any item purchased on this website, for a full refund. We are pleased
to support your right to a cooling off period, under the Distance Selling
Regulation, during which you may cancel your order for any reason within
7 full working days. This does NOT apply however to items personalised or
made to your specification. The goods should be returned essentially in an "unused" state,
allowing them to be sold "as new" elsewhere. If this is not the
case, then we are permitted to levy a charge equivalent to the amount required
to make those goods saleable as new.
Once we have received them back, we will arrange to either credit you or replace the goods. If products are unwanted we cannot refund the carriage charges or any costs incurred by you in returning them. We do advise you to return any goods to us via a service requiring a signature on delivery and providing insurance e.g. recorded delivery, as, if they are lost, we cannot be held responsible for them. Recorded Delivery provides basic insurance cover for you up to the value of £27. Special Delivery offers higher levels of insurance. We cannot accept liability for packages damaged during transit from you to me so we advise you to package the goods adequately to prevent damage from occurring.
Damaged or faulty goods:
Where goods are faulty or damaged you must contact us as soon as possible.
The goods will have to be returned to me before we can either refund or replace
the order.
We do advise you to return any goods to us via a service requiring a signature on delivery and providing insurance e.g. recorded delivery, as, if they are lost, we cannot be held responsible for them. Recorded Delivery provides basic insurance cover for you up to the value of £27. Special Delivery offers higher levels of insurance. we cannot accept liability for packages damaged during transit from you to me so we advise you to package the goods adequately to prevent damage from occurring.
Return of Products:
All products that are returned to us for a refund must be returned in their
original condition. This means that all the items included in the original
shipment must be included.
Complaints:
We welcome all feedback about our service and we aim to deal with any problems
or difficulties both quickly and fairly.
If you feel you have a complaint you wish to make please e-mail us at furniture@leatrigg.co.uk
For issues that cannot be resolved immediately we will respond within 48 hours either resolving your complaint or with an expected timescale for resolution of the issue.
Please also read our ordering information.